Contact information
We'd Love to Hear From You
Whether you have a question about an order, need help with sizing, or simply want to say aloha, our team is here to help.
At Guava & Co, we believe every customer deserves thoughtful, personal service. We strive to respond as quickly as possible and appreciate your patience during weekends, holidays, and collection launches.
Customer Care
Email: aloha@guavaandco.com
Mailing Address:
Guava & Co
2711 Ferdinand Ave.
Honolulu, HI 96822
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM HST
Messages received outside of business hours will be answered on the next business day.
Response Time
We typically respond to all customer inquiries within 1–2 business days.
During new collection launches, holidays, or periods of high order volume, response times may be slightly longer. We appreciate your understanding and will assist you as quickly as possible.
Before You Contact Us
For the fastest service, please include:
- Your full name
- Your order number (if applicable)
- The email address used to place your order
- A brief description of your question or concern
- Photos if you're contacting us about a damaged or incorrect item
Providing this information helps us resolve your request as quickly as possible.
Order Questions
If your order has already shipped, please refer to the tracking information included in your shipping confirmation email.
If you haven't received a shipping confirmation after 5 business days, please reach out and we'll be happy to check on your order.
Returns & Exchanges
Need to start a return or exchange? Please visit our Return & Exchange Policy for complete eligibility requirements and instructions before contacting us.
Mahalo
Thank you for supporting Guava & Co.
As a Hawaiʻi-designed, women-owned, and mama-led business, we're grateful to be part of your journey. Every order helps support ethical manufacturing, thoughtful design, and initiatives that give back to communities across Hawaiʻi.
We look forward to helping you.